Pathetic Service from Sharon Moetlo at Fedex

If I could give ZERO stars I would I run a small business which is dependent on international imports. I import 4-6 shipments a month through various courier companies.

I have been working with 'Sharon Moetlo at Fedex to get my package cleared. It has been lying with her / at customs four four days now. DISPITE me providing her MULTIPLE times with the required details and documents. However I get a notice today that the package is held at customs due to the documents not being provided.

Sharon does not answer her phone - and does not reply to emails (not even to acknowledge receipt of the said documents). Pathetic would be a compliment to Sharon's level of service.