Pathetic Service Etiquette

<p>My package landed in JHB on the 14th of december, 2 days later in recieve a csual call fro m staff member requesting importation codes for the package, which is fine, considering im use to DHL -where they ask for all that stuff before the parcel enters the country(including payment of duties! but i said fine, maybe different company, different protocols.</p> <p> </p> <p>TO DATE, i have not recieved an invoice for the package, or any inkling that my package is even in line for the customs clearing process . . . which is pathetic for a multinational corportation, if i wanted service like this i would have went to tom, **** and harry's logistics.</p> <p> </p> <p>WHat really takes the cream on this whole thing, whem you actually phone them(TNT) to ask what The **** is going on, they simply place you on hold inderfinitely hoping that you you **** off on your own and stop worrying them. You want names? Theres a woman named lebogang who placed me on hold indefinitely 3 times, so if you get her on the phone, know you are *****ed. i waited like 10 minutes on the phone over 3 calls, thats my money wasted for your inefficient service - and pathetic staff.</p> <p> </p> <p>THANKS</p>