jF
johan F
1 reviews | Active since Mar 2009
02 Feb 2024, 09:49
Pathetic service
Usually my international packages get cleared while still on the way. For some reason this time I get a phone call from the delivery guy that he is at my house wanting to deliver without me having paid the taxes. I asked him to reroute the package to my workplace and he indicated that I can pay by card upon delivery. Phoned the day after to find out about delivery and was told that the package cannot be released without payment....Really!!! You did it yesterday??? They send me a link for payment and I paid. This morning....payment has not cleared on their side...so cannot release package. Pathetic!!!!!
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Replies (3)
Fedex Express's replyOfficial
02 Feb 2024, 10:02 Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply02 Feb 2024, 10:02
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
jF
johan F's updateReviewer Update
02 Feb 2024, 17:01So this morning at 10:45 I received a email from Mathapelo Melato apologizing for the inconvenience and that my payment was cleared and delivery arranged for today. At 16:00 I phone again to inquire about delivery after we had to adjust our schedules to have someone at home to receive the package. No I was told the delivery will only take place on Monday. Needless to say I was not happy at all and the agent said she will phone me back in 10mins to resolve the issue.After an hour NO CALL BACK!!!! Why bother apologizing if you don't mean it. This is exactly the reason why I asked the Chinese to not use Fedex.
jF
johan F's update02 Feb 2024, 17:01
Reviewer Update
So this morning at 10:45 I received a email from Mathapelo Melato apologizing for the inconvenience and that my payment was cleared and delivery arranged for today. At 16:00 I phone again to inquire about delivery after we had to adjust our schedules to have someone at home to receive the package. No I was told the delivery will only take place on Monday. Needless to say I was not happy at all and the agent said she will phone me back in 10mins to resolve the issue.After an hour NO CALL BACK!!!! Why bother apologizing if you don't mean it. This is exactly the reason why I asked the Chinese to not use Fedex.
Fedex Express's replyOfficial
08 Feb 2024, 11:29.
Fedex Express's reply08 Feb 2024, 11:29
Official
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