PATHETIC SERVICE!!!

I had 2 shipments coming in from China. All was good as I was tracking it daily until it arrived in SA.

Before the one shipment arrived I got a call from TNT asking me for my ID number and email address for clearance to be done and an invoice to be sent. I waited for over a week for the invoice before I received it (keep in mind I called TNT multiple times for the invoice as no one emailed it to me and I was told the same thing by customer service that they need my email address and they will escalate the issue. Ofcoz nothing happened).

The 1st invoice was suppose to come from Marie Moloyi, clearance admin. I was even given her direct office number and obviously no answer Every time I called or it got cut after a while.

The 2nd shipment invoice never got sent to me. Called customer service and I was told the same thing about escalating the problem (nonsense). This time the invoice was supposed to come from Gwendaline Mabuza. They also gave me her direct line. No answer whenever I called.

Lady by the name of Sharazaan or Sharazaad at customer service told me that Gwen was in on that day and she will email the invoice to me.

I was fed up with this pathetic and unreliable service and ended up sending my husband to the TNT Depo that was 30 mins away from me!!

He got there and there was no Gwen to be found. She was not in on that day, even though I was told she was.

My husband eventually got the 2nd invoice, paid for it and collected the packages.

So much for EXPRESS service.