Pathetic Service

Topic : Pathetic Service - FedEx South Africa

Hi,

I am utterly disappointed with the service I have received from FedEx South Africa. A package that should have taken a maximum of 5 days to reach me is now going on 2 weeks with no delivery in sight. I have to continually call into customer services to get updates on the status of my parcel, only to be taken on a wild goose every time with empty promises of follow ups and emails. I was promised once again on 17/12/2020 that the link to make a customs payment would be sent to me immediately after you services department captured it incorrectly twice already. Today, unsurprisingly, there was no change to my order status and no email to make payment. Another day wasted and no sight of my package. Thank you to Rosslyn from customs for being seemingly the only person at FedEx who cares and takes pride in their job.

Absolutely pathetic service and I will make sure this is known on all your social media channels and relevant complaints channels.