Pathetic service

We are waiting for a parcel that was due to delivery yesterday. The excuse at 11h26 was that the business was closed, which is untrue. The office is open from 08h30 to 16h30. We need the package urgently. We use a lot of courier companies, but Fedex is the worst of them all. It was not our choice, but surely are not going to use them in future. There is a possibility of financial loss due to this lack of service.