Pathetic service!

On 23 December 2015 we had to pay mitigation charges in order for our parcel to be released from customs. Payment was made on the same day, but It took Fedex over a week to process payment to SARS. That was after we continuously phoned to request delivery! In order to claim back the mitigation charges, a DA51 should be submitted. We supp**** all documents as requested and after numerous of phone calls and emails, we are still nowhere. They don't reply to emails neither do they return any of your calls. A simple \We can't help you"will do as well instead of NO communication. Your staff has no idea what customer service is about and communication is non-existent. I will never use Fedex again nor will I recommend your company."""