1 reviews | Active since Mar 2012
Pathetic service
<p>i had a package, which needed urgent delivery to Shenyang (China). i was told it would take 4 working days ( delivery, door to door). the package was collected on the 13th June 2017. today, the 26th, it is still in Beijing, miles away from Shenyang. TNT has every excuse under the sun, but the reality is, the package was sent to Hong Kong, because someone working for TNT cannot read. In conclusion, 13 days late my package has still not been delivered. They talk about being a leader in the industry, they should wake up and smell the coffee. </p>
Dear Lucia
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
***
Dear Lucia
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
***
Good Day,
it is no use trying to show face on a public platform, if you as a company are not going to honour your promises. today is the 12/07/2017 and i still am yet to recieve a call from your "relevant manager". my package is still NOT delivered to its destination and i am left more frustrated than ever. I am now going to lay a charge against TNT for theft (this is not a threat, this is a promise). i have also approched Carte Blanch as there are hundreds of bad reviews against your companies service, accountabilty, competence and attitude.
Lucia Koukouzellis
Good Day,
it is no use trying to show face on a public platform, if you as a company are not going to honour your promises. today is the 12/07/2017 and i still am yet to recieve a call from your "relevant manager". my package is still NOT delivered to its destination and i am left more frustrated than ever. I am now going to lay a charge against TNT for theft (this is not a threat, this is a promise). i have also approched Carte Blanch as there are hundreds of bad reviews against your companies service, accountabilty, competence and attitude.
Lucia Koukouzellis
Dear Lucia
We sincerely apologise for the delay in response.
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: 0860 122 44
Dear Lucia
We sincerely apologise for the delay in response.
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: 0860 122 44