Pathetic/Non existant customer service!

I received a shipment on the 18/07/15 that was supposed to have 10 items.<br> Only 9 were in the box.<br> I contacted Fedex to inform them & let me know how to proceed.<br> I was told to mail [Email Removed]<br> No response was received so I called in on 21/07/15 & spoke to Geraldine Govender who was helpful & said I should forward my mail to her to escalate.<br> A mail was sent to Sipho Manaka to help. No response received from anyone so mailed again on 23/7/15. Sipho then responded that he was trying to contact the driver....I really don't understand how a driver would be able to sort this issue out!<br> <br> Still no response by the 24th so mailed all again!<br> This time Sipho Manaka mailed Cedrick Manamela to assist with the query.<br> He has still not responded until now.<br> I sent another email today around 15h00 requesting feedback & have not received any response.<br> I then decided to call in & request to speak to some kind of management. I was told that a supervisor would call me back shortly...surprise surprise...no call!<br> <br> Never have I ever received such PATHETIC SERVICE!!!<br> I want someone in senior management to contact me with resolution to this query.<br> <br> <br>