1 reviews | Active since Jul 2017
PATHETIC CUSTOMER SERVICE
<p>I can understand when systems go down, but in my life I've never experienced such terrible customer service! They are impossible to get hold of, and instead of just employing more staff to assist with growing customer calls, they rather record a new "your call is important to us" message. In the past week I've been put on hold collectively for in excess of an hour ...only to be CUT OFF the line. I will NEVER EVER use their services again, as although their channel controllers try their best to resolve parcel issues etc., if I'm unable to get hold of them for confirmation or status updates, there is NO WAY in which I can use them again. NEVER AGAIN.</p>
Dear Nicolette
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Nicolette
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***