Pathetic Courier Service

No communication received while item was pending customs clearance, upon contacting TNT to enquire about my item i was only then informed that it was stuck at customs awaiting documentation, then only was customs clearance initiated, i was **** to that i was contacted but this never happened, upon customs clearance i requested via several emails and calls that the delivery address be changed as the original address is my company that is closed for the holidays, as per track and trace the address change was effected prior to courier dispatch, however upon further tracking i discovered that my item was still taken to the closed company address for delivery, i have not been contacted in any way since 31/12/2018 although the tracking indicates follow up procedures to take place. so despite providing an alternative address for delivery where i would be available the item was still dispatched to the address where no one would be available and still i dont receive feedback or follow ups at all, . i purchase frequently via international channels and deal with many courier companies, i must admit by the far this was the worst experience ever and its just unfortunate that i had to work with TNT, i will be sure to advise suppliers in future to refrain from shipping my items via TNT.