PATHETIC and UNPROFESSIONAL SERVICE

I had an international package sent to me. This was received at the Fedex facility on the 02 of August 2020. On the 06th of August, I received a mail stating that there is a customs clearance issue. After phoning the call centre, I got asked for an importer's code or my ID number. This was provided to the call centre agent and I was advised that there should be no further problems. If so, I would be advised. It is now the 14th of August and I still have not received my package or any update form Fedex since. I have tried numerous times to call them on both numbers provided on their website - NOBODY answers the phone. I have tried chatting to them online, and the chat simply gets shot down saying there is no agent available. This is PATHETIC!!!!!! Please send me my package or an update with regards to my package! Pathetic and unprofessional service. Will never use them again or refer them to anyone. Please get back to me URGENTLY. Tracking 77********0.