YD
Yuri D
1 reviews | Active since Dec 2014
05 Apr 2022, 20:27
Pathetic accounts department
My package cleared customs on 31/03/2022 and I am still waiting for an invoice. The tracking info is saying: MIDRAND ZA Held, unable to collect payment. Customer service have highlighted this twice to management and still nothing is happening? I can see that the request for management help from the Customer Care Representative was sent to Rishael that I am waiting two days for without any contact or info.
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Fedex Express's replyOfficial
05 Apr 2022, 22:58Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Leigh Taylor
Leigh Taylor
Fedex Express's reply05 Apr 2022, 22:58
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Leigh Taylor
Leigh Taylor