wP
wilton P

1 reviews | Active since Feb 2011

24 Jul 2017, 12:49

Pathetic

<p>Was phoned this morning that my parcel is currently in the process of being cleared at customs... The person assisting requested my email address and ID number and told me that she will mail me some forms straight away for me to complete... Since 8 this morning I have not received any email and have phoned 2 times now and nobody can assist and keeps transferring me to someone else. Never in my live have I experience such a bunch of *********** people at one location, worse than the department of home affairs!!!</p>

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Replies (1)
Fedex Express
Fedex Express's reply01 Aug 2017, 15:05
Official

Dear Wilton

Thank you for bringing this to our attention. Please can you supply us with your tracking number in order for us to attend to your complaint.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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