1 reviews | Active since Sept 2009
Parcel was stopped 7 May by customs
Parcel was stopped 7 May by customs. Everything was submitted. The last was that they want product codes for each item to the invoice. This was done more than a week ago. Customs came back saying it doesn't match the codes on the packets. It does! They are looking at barcodes for warehouse use and not the product codes. I sent the explanation through a few times. Absolutely no response from Ruth Masego Moyo. I not resorted to get the supplier to add pointless barcodes to the invoice in order to satisfy customs. No response from Ruth! I have sent no less than 10 emails and she doesn't even reply to say she got it and if it has been submitted. The worst service in 14 years! When you call the number on her signature it says it doesn't exist. Please help.
Best regards,Resolution Desk
Best regards,Resolution Desk
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Kind regardsResolution desk
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk