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Lucian M

1 reviews | Active since Dec 2017

15 Dec 2017, 12:11

Parcel travelling up and down ,no feedback ,wrong feedback

I ordered goods from China ,the supplier arrange shipping with TNT at my cost . Parcel collected by TNT from supplier on 25th November and I was given a Tracking number . Destination Cape Town . There are two entries on Tracking ,first reads Estimated Delivery Date 06 Dec. and second one reads 01 Dec. Tracking reads as follow : 26 Nov China,Pu**** Int.Airport 27 Nov Oliver Thambo International 28 Nov China Pu**** Int.Airport 29 Nov Oliver Thambo Int.Airport 30 Nov Oliver Thambo 01 Dec China Pu**** 01 Dec Maitland Cape Town 02 Dec Dubai Air Hub 04 Dec Oliver Thambo 06 Dec Oliver Thambo up to 11 Dec. 12 Dec Cape Town 14 Dec Oliver Thambo This morning I received an email ( after many enquires from my side ) telling me that today between 12 and 13 o`clock the goods will be inspected by customs and I will have a feedback within 24 hours .... During this time I received contradictory reports about the location of goods . I wander how low the TNT company go ?

0
Replies (2)
Fedex Express
Fedex Express's reply15 Dec 2017, 12:21
Official

Dear Lucian

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

LM
Lucian M's update15 Dec 2017, 12:30
Reviewer Update
I had similar response in emails sent by you , I still need an explanation why the goods were sent from Johannesburg to Cape Town ( where they should be delivered ) and back to Johannesburg ??? You refused to give me a senior positioned person`s contact who might help me to speed the process . I am loosing money by not having the goods in time and the " come back to you within 24 hours" was in a few of the emails I received from you .