parcel stuck 47 Days at customs because of poor service/ response from TNT

21 June 2019 my overseas parcel arrived at customs Tracking no *** it is now 7th of August 2019 47 days has past and the parcel is still undelivered as it is still at customs, ive sent all the documents that were required of me within 24hrs (invoices , POP etc) back in June i have been told multiple times since then parcel has been cleared and should be delivered within 48hrs then i query this then they said customs want something else which i provided within 24hrs now i sent multiple emails everyday and get flat out ignored no responses on my emails that i sent through on average i wait 5 to 7 days for a response now i tried calling the call centers but cant be put through the clearance department and no one else can assist me on this matter ive been talking to and emailing Kgothatso Mosoma my business is now falling behind and a loss of income is now being felt because of this poor service

thanks

Janco