Parcel paid for and not moving at all, no follow up from Fedex

I have been getting a parcel a month from Fedex for a year now. Recently their service has crashed into a mountain. I am not sure what is going on there but if you care about having a job I suggest you treat your customers a whole lot better than you are. Emails go unanswered. Payment for my parcel has been accepted but it is not moving at all - there appears to be a customs crisis and customers are not being kept informed. You need to be honest with your customers and tell them what is happening. There is no sense of urgency from staff, just a general laxness and who cares attitude. Please improve your service as some of the reviews on here are shocking.