Parcel not received from 2025 November with no communication

Parcel not delivered with zero communication from November 2025. I am writing to formally lodge a complaint regarding my undelivered parcel with tracking number ***. My parcel was shipped from China and arrived in South Africa in November 2025. Since then, l have been waiting for delivery with no success. The last communication I received from FedEx was in December 2025. Since that time, I have sent several emails and received no response. I contacted your call centre again yesterday and was told that my query would be treated as a priority and investigated. However, given how long this matter has already taken, I am extremely disappointed with the lack of feedback, accountability, and service. This delay is unacceptable. I respectfully request: • A clear update on the status and location of my parcel • An explanation for the prolonged delay • Immediate resolution or delivery of my shipment If this issue is not resolved promptly, I will have no choice but to escalate the matter further. I expect urgent feedback on this matter.