Parcel not getting delivered

I am furious now. Yesterday a parcel for me with tracking number *** was on the van. Our intercom at the gate is broken but I was sure the delivery person will phone me so I stayed at home waiting for the parcel. I saw he took the parcel back to Fedex midrand stating I am unavailable. So this morning 7 o clock I phoned and told Fedex our intercom is broken and that the driver should PLEASE phone me to tell me he is at the gate so that I can open. I noticed the parcel stayed at Fedex Midrand. So 1 o clock I phoned AGAIN, making sure they have my number and asked AGAIN that the driver phone me when he is here because the intercom system is broken. I saw the parcel was on the van so I waited the whole afternoon at home glued to my telephone as I now TWICE left my number for the driver to phone me. He took the parcel back AGAIN to Fedex Midrand stating the I am unavailable. HOW CAN I GET MY PARCEL PLEASE????