Parcel lost in February 2020 and no customer service from Fedex/TNT.

In January 2020, I ordered a few small items that were not available in South Africa from a company in the UK. The items were shipped via TNT (Now Fexed Express) on the 13th of January 2020, and I was notified on the 16th of January that the items were cleared through customs and that I had to transfer an additional amount of R 726.55 to TNT to covered these costs and for an additional administrative fee. I transferred the funds on the 30th of and sent a Proof of Payment to TNT on the day of the payment the 30th of January 2020.

On the 6th of February 2020 I received a notification that the goods were not yet in the country after following up with TNT why it has not arrived yet. I tracked the shipment online and after seeing that the shipment has arrived in OR Tambo, recieved no further communication till the 19th of February when I received an email from TNT UK to ask if the goods were delivered. I confirmed that it has not been delivered yet. I since then followed up several times with TNT in South Africa and in the UK, and sent communications in April, July and finally contacted TNT in South Africa on the 25th of September and spoke to their Support in an effort to track down the undelivered parcel - only to find out that they were no longer TNT but Fedex Express.

My last communication to TNT/Fedex was on the 9th of November 2020. The last communication to me from anybody at TNT/Fedex was on the 19th of February 2020, and my parcel is still missing.

I have now reordered the items so that I can continue with the restoration work that o am doing, and requested that the package not be shipped by Fedex.

Needless to say, I am disappointed by the fact that my originally shipped package has disappeared without a trace, but am distraught that Fedex/TNT have not provided one iota of service since the last communcation on 19 February 2020 in spite of several attempts to reach out to the. It is mindboggling that an international company of the stature of Fedex could allow a customer's parcel to disappear, and secondly not communicate to a customer who has been failed in such a spectacular way for a period of 10 months.