Parcel Gone Missing

I ordered a [URL Removed] item on the 10th of February 2015 and was supposed to expect delivery by roughly the 12th of February to my residential address. <br> <br> After not receiving the item by the 13/14th of February, but receiving an email from Kalahari that the order was completed, I then learned that the parcel was delivered and signed for by a recipient unknown to me. This is the not the first time that I have ordered items from [URL Removed] this is however the first time that something like this has happened. <br> <br> I have reported the case to both [URL Removed] as well as Fedex, and was advised that Fedex would investigate and get back to me. I have since contacted Fedex on a daily basis as I have not received any communication from them, even though I have been promised almost every single time that someone will get back to me within an hour. According to Fedex the driver claims he cannot remember who signed for the parcel, even though he claims to know the 2 or 3 persons who normally sign fairly well. <br> <br> My case was supposedly escalated to operations management, yet I have not received any feedback or resolution to the problem at hand. Tracking No: CL***. Waybill: ***