bL
barry L

1 reviews | Active since May 2013

24 Oct 2015, 11:07

parcel delivered to the wrong address

Pretty much the worse service I have experienced<br> <br> - Fedex priority mail service requested<br> - Fedex tried for two days to find my residential address (have you not heard of a GPS ?)<br> its a simple house address!!!<br> - on the second day the driver then called and said he was outside my house, <br> I came out and checked and told him he was at the wrong address<br> - He then called back a while later saying he was outside my address again no one was home( i was home <br> all the time) and he had left it with me neighbour, I checked with all my neighbours no one had my package.<br> - I complained through your normal escalation channels and the only thing feedback I received was<br> It was signed for so the package was delivered to there is nothing more we can do<br> <br> So to sum up this DISGUSTING service the driver could not find a simple address so just dropped it off with the<br> \neighbour"<br> <br> Oh and no details was ever given of the \""neighbour\"" address or name<br> <br> <br> <br> <br> <br> <br> """

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Replies (1)
Fedex Express
Fedex Express's reply26 Oct 2015, 08:31
Official
Hello barrypl,

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge