MW
Melissa W
1 reviews | Active since Dec 2023
15 Aug 2025, 11:06
Parcel delivered but not to me
FedEx South Africa. Delivered my parcel To the wrong address. Still waiting for an answer from customer service. I am prepared to meet the driver and go to the location of my delivery to get my parcel back. This is unacceptable from an international courier company. Never use this company.
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
15 Aug 2025, 11:07Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply15 Aug 2025, 11:07
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's replyOfficial
27 Aug 2025, 16:27 Dear Melissa,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk
Fedex Express's reply27 Aug 2025, 16:27
Official
Dear Melissa,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk