Parcel

I ordered from EBay in America for the first time on 3 February 2018. I paid R800 (on top of my order) for courier/custom costs to ensure the parcel gets delivered within 2 weeks. I was phoned by FedEx imports dept on Monday, 12 February 2018, to let me know my parcel is in South Africa (Cape Town) and that they need my ID number to clear the parcel. I finally decided to trace the parcel yesterday , 21 February, as it hasn't been delivered yet, only to find out the parcel is still lying at FedEx imports in Cape Town!! The lady I spoke to yesterday said she will email the people who are working with my parcel to contact me. They didn't phone me. This morning I phoned FedEx again, the lady I spoke to said she can see a query was logged yesterday, but it has been closed. Why??? Because nobody let me know what is going on. The parcel is still in Cape Town, so how could the query have been resolved. What must I do now? I paid extra on courier costs not to have this issue. How much longer do I have to wait???