HT
Henlo T
1 reviews | Active since Sept 2015
23 Sept 2015, 10:20
Paid for a parcel that I have never received!
My China Supplier shipped a parcel to me via Fedex Express. It arrived in SA & I have paid Fedex Express R1611 for fee's. (Product only cost $180). Then when I phoned Fedex & ask where my parcel are, they told me they have send it back to my China Supplier because there was a lipo battery inside my parcel & it's against their regs to ship lipo battries. Firstly, why didn't they tell my Supplier they don't ship lipo battries & secondly, why do they collect money from me without delivering any parcel? I have phoned them numerous times & send numerous mails without any reaction, super poor service!
Helpful (0)
Replies (1)0
Replies (1)
Fedex Express's replyOfficial
23 Sept 2015, 10:41Hello recycle,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply23 Sept 2015, 10:41
Official
Hello recycle,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge