Packages at TNT facility for weeks and no replies
I have 2 packages that are coming in from Hong Kong. When I received the duties ams taxes email I immediately paid and forwarded the proof of payment along with the other documents. The one representative who assisted me said that Olean is the only one who can assist me to explain where my packages are and when they will be delivered. Tracking details have said that the are at the TNT facility for WEEKS now. Olean just ignores my emails and TNT international (on Facebook) just tell me the local team is working on it. When can someone actually give me answers? Horrible customer service
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Fedex Express's replyOfficial
23 Dec 2019, 08:38Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Fedex Express's reply23 Dec 2019, 08:38
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
's updateReviewer Update
23 Dec 2019, 09:55This copy/paste response is useless. A management member did phone me 2 weeks ago, said she would phone me before the following morning with a solution. Still nothing
's update23 Dec 2019, 09:55
Reviewer Update
This copy/paste response is useless. A management member did phone me 2 weeks ago, said she would phone me before the following morning with a solution. Still nothing