Package with held for no valid reason

My name is Mr Kevin Njeru

I had a Package sent from US to Cape Town since 5th of September via FedEx. I was asked for the commercial invoice and have sent all they demanded including receipt of purchase, receipt of shipment. I have been calling daily since then at times the same person answered and hang up on me, the sender also had called from US they asked For the same documents and it was sent and nothing have been done until now.

I don't understand why my package is not being released and nobody from FedEx is taking my case serious and I have proofs of emails sent including every documents concerning my package and no response.

I have spoken to Nondumiso & Shannon Durman, Penny & I have spoken to Ruby Subaya, and many few others. I have my apple laptop there and 2 * iPhone 7 plus.

They keep telling me that they tried calling me which is not true They need to do something about the Cape Town branch and I need my package urgently . I am very ****ed with this kind of service