Package was not delivered they gave David which I am not David my name is there on the package

I am extremely disappointed with the service I received from FedEx and the third-party courier they use for deliveries.

My parcel containing eight items was marked as "delivered," but I never received it. The delivery record shows that it was signed for by someone named "David," a person I do not know and have never authorized to receive parcels on my behalf.

What concerns me most is that neither the courier nor the delivery company contacted me before supposedly delivering the package. I live in a complex where access normally requires contacting the resident. When I asked why they did not call me, I was told that they do not call customers when delivering to a house. I find this highly unprofessional and irresponsible.

A courier should verify that the parcel is being handed to the correct recipient. Instead, my package was apparently given to an unknown person without my knowledge or consent. Had I not followed up, I would not even have known there was a problem.

I have opened a case and reported the issue immediately. I am still waiting for a proper resolution and for my parcel or a refund. This experience has caused unnecessary stress and frustration.

Based on my experience, I would not recommend this service. Customers deserve accurate deliveries, proper communication, and accountability when something goes wrong.