Package still at origin warehouse after a week

Item: Fedex Express
Rating: 1
Author: Deon F

I'm having a Item shipped to me from the Netherlands. The due date for delivery is tomorrow however according to my tracking data only says:

"Oct 11, 2018 11:00 am Shipment information sent to FedEx" Meaning the item has not even left the Origin warehouse.

I hope that it's just an error on the system or something. I tried to lodge an inquiry as to why the shipment has not yet been picked up but have gotten no response from FedEx or the seller.

Helpful (0)

Replies (3)

Fedex Express's replyOfficial

18 Oct 2018, 08:38

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Fedex Express's reply18 Oct 2018, 08:38

Official

Hello

Regards,

Tamryn Collinge

Deon F's updateReviewer Update

18 Oct 2018, 13:21

Thank you Tamryn, It seems like my issue has resolved itself and is on its way to me.

Deon F's update18 Oct 2018, 13:21

Reviewer Update

Thank you Tamryn, It seems like my issue has resolved itself and is on its way to me.

Fedex Express's replyOfficial

18 Oct 2018, 13:59

Hi Deon,

Wonderful news! please feel free to get in touch should you require further assistance.

Regards,

Tamryn Collinge

Fedex Express's reply18 Oct 2018, 13:59

Official

Hi Deon,

Wonderful news! please feel free to get in touch should you require further assistance.

Regards,

Tamryn Collinge