ZG
Zareth G

1 reviews | Active since Mar 2023

16 May 2023, 15:34

PACKAGE DELIVERY

Mr Gordon Kros send me a package for the USA on the 14 May 2023. He also send me a invoice from Fedex for the amount off R1700.00 One thousand seven hunderd rand. I was then contacted on the 15 MAY 2023 BY A PERSON WITH THE NAME JAMES FROM FEDEX COURIER DELIVERY SERVICES. I INFORM HIM THAT I DON'T HAVE THE FUNDS TO PAY . I JUST HAVE R350.00 THREE HUNDERD AND FIFTY RAND. HE SAID I MUST PAY IT IMMEDIATEDLY OVER TO AN ABSA BANK ACCOUNT AND THEN I CAN PAY THE BALANCE WHEN I RECEIVED THE PACKAGE AND EXCHANGE THE DOLLARS SEND TO ME. (IT IS THE REQUIRED AMOUNT ACCORDING SA LAW). I AGREE AND MAKE THE PAYMENT. THEN SUDDENLY HE INFROM MY THAT HIS MANAGEMENT DON'T AGREE WITH HIS ARRANGEMENT AND THAT I MUST PAY THE BALANCE IMMIADENTLY. I INFORM HIM AND SENDER THAT I DON'T HAVE THAT MONEY. AND THAT HE DON'T KEEP HIS AGREEMENT. HE ALSO REFUSED TO GIVE ME THE WAYBILL NUMBER. I WANT MY PACKAGE TO BE DELIVER AS ARRANGE WITH FEDEX AND I AM STILL PREPARE TO PAY THE DIFFERENCE WHEN I RECEIVED THE PACKAGE AND DONE THE EXCHANGE. I FEEL IT IS BAD SERVICE FROM FEDEX TO MAKE AN ARRANGEMENT AND THEN BROKE IT. GREETINGS ZARETH GEYSER. WHITERIVER

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Replies (2)
Fedex Express
Fedex Express's reply16 May 2023, 15:46
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
 Lunga Khoza
Fedex Express
Fedex Express's reply16 May 2023, 15:54
Official
I am sorry that you have encountered this ****. Unfortunately, FedEx is not liable for any ********** activity that may occur using our name. We take security and safety very seriously, and we urge our customers to be aware of ****s like this.