Over-inflated delivery costs with no delivery!!!!

I am shocked at the service rendered by Fedex Express. My package left the UK last Friday and it was supposed to be delivered to me on Wednesday the 10th, but only on that morning, I received an email regarding duty payment I had to make. I immediately made the payment, but at that point, my delivery was delayed already. I am pained at the fact that to this day(12 March 2021) my package has still not been delivered. It went out yesterday and it was handed over to an "agent" for delivery; probably because I am based in a township. And this agent decided to not deliver this package.

To put it into perspective, the total value of what I bought was R340; but the Fedex delivery cost alone, made the total amount just exceed R1000; and at this point, the same Fedex automatically wants duty payment on shipments over R1000, which cost me just above R300; so all in all Fedex Express took R1000 from me for a package that they are still failing to deliver to me, the same package they deem not important or urgent enough to deliver because it is going to some township.

I am appalled at this kind of business conduct and non-existent customer service from Fedex.