PS
Prsni S

1 reviews | Active since Jun 2020

12 Jun 2020, 15:15

Ongoing Terrible Saga... I want out!!

Absolutely disgusted with FedEx and their "Customer service" This is an on-going saga from June 8, and the result has not changed. I ordered some items from India, and they were sitting at the FedEx facility. Having been through this process before, I called FedEx seeing as they didn't contact me in order to give them the necessary details to get through customs. I don't even remember who I spoke to on June 8, but since then, I have called multiple times a day to try and resolve my packages and their invoicing. I have spoken to: Judy Mpho Melany Amanda Komola

I have received emails from Christiel, but have received no response from her either.

All I have been met with is nothing but hostility and absolutely disgusting attitudes, blaming me for the incorrect invoicing on their part. I have 3 packages with FedEx. I have provided every bit of information on my side. I have paid using FedEx's Credit Card Links, and the Merchant references have been incorrect but also my fault apparently. To date, I have received 1/3 Credit Card Link to make payment. 2/3 Invoices, however, the amount on the credit card link and the merchant reference does not match the invoice (apparently also my fault) I've emailed and called, and I have been absolutely disgusted with "Customer Service"

If I had a choice, I would never in a million years choose FedEx for anything!

For the sake of your own sanity, NEVER EVER use FedEx

0
Replies (2)
Fedex Express
Fedex Express's reply12 Jun 2020, 15:38
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
PS
Prsni S's update12 Jun 2020, 16:11
Reviewer Update
Update:
I received a call from Komola. Not once did any apology slip for anything; however, she said she received my payments and will try to ensure I receive 2/3 packages on Monday.
I will not be holding my breath for that to happen.

Her only concern was this review on HelloPeter...

A big thank you to HelloPeter for putting some fear into businesses.