CL
C. Lerner
1 reviews | Active since Dec 2018
11 Dec 2018, 11:09
Ongoing delays, no assistance, poor customer service, zero communication
Expected an urgent parcel from the US. Arrived 10 days ago and was due for delivery on 4 Dec. Delayed clearance. Called FedEx multiple times each day to get an update. Provided copy of my ID for customs. Now 11 Dec and still no word or updates. Emails go unanswered; customer service agents cannot help; and not once in the whole process has FedEx called or email.
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Fedex Express's replyOfficial
11 Dec 2018, 11:17 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply11 Dec 2018, 11:17
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge