Once again bad serviceOn Thur

On Thur. 8/5/15, I was contacted by Fedex who informed me there was a parcel for me at Customs and I needed to pay a certain amount. I supp**** my e-mail address, but received no mail on that day. Fri. 9/5, I was contacted again by a Bodene Nienaber, saying the e-mail was returned (spelling mistake). I gave her the correct address, but no mail on Fri or Mon. Tues. 11/5, she phoned me again saying that she had left messages on my landline (I did not receive these). Only then did she send the first e-mail with banking info and I made payment via RMB. On Wed. I phoned a supervisor, stating that I had not yet received my parcel and was now getting rather agitated. She asked for copy of POF and I sent it to her. I only received my parcel on Thur. 14/5/15 - a whole 7 days after it had arrived here in SA. My daughter was told by Fedex in Los Angeles, that the parcel would be delivered by Mon. 11/5/16 and she had paid $131 for this service to get her wedding invitations delivered safely and timeously. This has been my second experience with Fedex Express and both have been equlally disastrous. Will not be using their service ever again.