Not the first time.

A previous parcel I was supposed to receive on the 3 September 2015 (overnight option, couriered on the 2nd), only came after 5pm on the 4th, after phoning to find out where the package is. The call center lady was at first very aggressive, but later after hearing the whole story helpful.<br> <br> The second incident is a package that was sent via overnight on the 7th of September, supposed to be delivered on the 8th and now the 9th still nothing.<br> <br> I don't understand why I pay for overnight and the service is not provided. I followed both packages and they were received on the trip sheet before 10am the following day. So the service from FedEx from the sender had no problem. I perceive the problem as being at the Kimberley depot. I have to arrange for someone to be available at home for the delivery date, I go through all the trouble and then no one pitches.<br> <br>