MJ
Mareldia J
1 reviews | Active since Feb 2013
13 Dec 2018, 00:35
Not taking accountability for the delay
I have been struggling to get tnt to sort out my parcel for almost a month now. I sent through the documents and proof of payment twice and yet no one is liaising with SARS.
The cost of getting the parcel has now escalated so much that its double the amount that i paid for the parcel. A simple calculation of taking the cost of the goods added to the cost of freight had to be done. The invoice clearly separates the two values.
Cannie Mohapela is taking no accountability for the delay in responses from his team and every day a new person is being asked to deal with the matter.
Definitely not a company that should be used to transfer items from abroad.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
14 Dec 2018, 09:50 Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Fedex Express's reply14 Dec 2018, 09:50
Official
Dear Valued Customer
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. Kindly supply TNT nine digit tracking number. The issue will be raised with the relevant management team.
Customer Service
***
MJ
Mareldia J's updateReviewer Update
14 Dec 2018, 10:26Hi
********** 34
MJ
Mareldia J's update14 Dec 2018, 10:26
Reviewer Update
Hi
********** 34
MJ
Mareldia J's updateReviewer Update
18 Dec 2018, 15:42Your company is still proving that they are useless when it comes to client communication. I have asked you to send me details wrt WHEN delivery will happen but after the reply above and stupid screenshots sent by your staff that delivery will happen on 21 NOVEMBER!!!
MJ
Mareldia J's update18 Dec 2018, 15:42
Reviewer Update
Your company is still proving that they are useless when it comes to client communication. I have asked you to send me details wrt WHEN delivery will happen but after the reply above and stupid screenshots sent by your staff that delivery will happen on 21 NOVEMBER!!!