MM
Marcella M
1 reviews | Active since Nov 2018
26 Nov 2018, 15:33
Not Impressed
Tamryn Collinge, I'm really hoping you can assist me here. I have a parcel scheduled for delivery tomorrow. No one at Fedex has bothered to contact me to let me know that I need to sign an indemnity form and send a copy of my ID. I had to call this morning to follow up on delivery, only for the consultant to let me know. I have sent through the documents and am now waiting for the customs invoice. How long does this process take? Reading all of the other HelloPeter reviews has made me so nervous as I see the same problems unfolding. Not fair to stipulate a delivery date when clearly this date is never really the case. Would also be great if FedEx actually communicated with clients etc.
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Fedex Express's replyOfficial
26 Nov 2018, 15:50 Hello,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply26 Nov 2018, 15:50
Official
Hello,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,