NOT helping to get back to business

Item: Fedex Express
Rating: 1
Author: Pieter Z

On the 6th of August I complained about the lack of service from FedEx. They rep**** that they need a short while to investigate and respond. Five days later - still nothing. I again tried to call the numbers their call centre gave - still no answer. It is clear that the call centre personnel were stonewalling by giving fictitious numbers. FedEx obviously think that, by posting a reply to a complaint on this site, the complainant has been placated and will disappear - Wrong!! I will try the head office in the USA. Maybe they are more passionate about their service.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

11 Aug 2020, 14:22

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie

Fedex Express's reply11 Aug 2020, 14:22

Official

Pieter Z's updateReviewer Update

11 Aug 2020, 15:43

Exactly the same reply, from the same person, as before.
Probably an automated reply?
And, no, it is not in order. I actually want to speak to a real person urgently.
Really pathetic.

Pieter Z's update11 Aug 2020, 15:43

Reviewer Update

Exactly the same reply, from the same person, as before.
Probably an automated reply?
And, no, it is not in order. I actually want to speak to a real person urgently.
Really pathetic.