Not helpful

Good day<br> <br> My parcel was stopped by customs on the 17th of February. when I called no one seem to know what was happening. I eventually called and was told to send through proof of payment, which I did on the 23rd. I kept following up and I called again on the 2nd of March but it seems my case had not been assigned to anyone and my proof of payment had not been sent to customs. The lady who helped my promised to call me back on the 3rd which never happened. I called today to find out what's happening they said nothing is happening and if I want to know I should just to the SARS website, look for the number and ask someone at SARS.<br> <br> SARS turn around time from what I've heard is 4 days but its been more than 2 weeks following up and no one knows what's happening. No follow up has been made with SARS, which I know for sure you guys do and know one is will to assist...<br> <br> And no one want to even answer the calls in the stops department even when they are available.