JH
James H
1 reviews | Active since May 2013
08 Aug 2020, 10:02
None existent customer service.
This company is useless. They have no idea what customer service is. My express package has been stuck with them weeks, arriving in South Africa on the 16th of July and we still dont have our package. I understand customes can take time but the part I am frustrated about is their service in keeping me updated. The NEVER answer their phone, Never. They Never respond to email, never. It is totally ridiculous that an international company can treat its customers with such little respect and get away with it.
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Replies (2)
Fedex Express's replyOfficial
10 Aug 2020, 12:06Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply10 Aug 2020, 12:06
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
JH
James H's updateReviewer Update
18 Aug 2020, 11:32And still I wait! Not a word from the elusive member of the management team to contact me!
JH
James H's update18 Aug 2020, 11:32
Reviewer Update
And still I wait! Not a word from the elusive member of the management team to contact me!