Non Functional Business

Worst customer service I have ever received from a business in my life, and a dysfunctional company.

The Fedex international shipping system is non functional and your head of operations globally needs to re assess and go and study the full operations management cycle. Andre Bresler is completely incapable of running a functional company and cannot even get the basic operations flow cycle complete.

The last shipment update I got from Fedex on my email about a parcel waiting in Customs, 2 and a half weeks ago, and clearly stating NO ACTION is required on my side.

Well since I have not heard anything in 2.5 weeks, I phoned the Fedex customer call centre. My call was placed on hold 3 times and each time the call died after 25 minutes. So in total is was over 1 hour waiting, when my third call was finally answered. When I gave the agent my tracking number, she said oh yes they are waiting for me to provide details for the customs clearance invoice, and she asked my name, number and email address?????

How is this possible, that it is waiting for me to provide details, which Fedex ALREADY HAS otherwise I would not have the last shipping update email from FEDEX? And you expect me to then call a dysfunctional customer call system which would expect me to phone 3 times and wait over an hour just to get to the first available consultant?.......

I do not know how any business can remain in business with such a broken operation and I truly hope that Aramex, DHL and all other courier companies take ALL the business away from Fedex!