Non delivery of goods

A parcel was placed with FedEx at Veldhoven, Netherlands on 6 October 2015, with tracking number ***, to be delivered to me as per my delivery address. Up until 4 November 2015 I have not received the parcel. I have spoken to the fedex call centre/customer services on the following days to enquire on the status of the delivery:<br> <br> Pamela - 21/10. Additional info was needed to release the parcel, which I supp****.<br> Geraldine - 27/10. Informed me that the parcel should have been released and directed me to the tracking department.<br> Mearl - 29/10. Informed me that she will follow up and call me back. Called back the same day reporting that she is still waiting for the clearance-warehouse to respond.<br> Natasha - 2/11. Cannot help me as the tracking department is handling the case<br> Colin - 4/11. Same as above.<br> Reception - 4/11. Did not get the lady's name. No management available to talk to me. Will get Mearl from the tracking department to pone me back. No response.<br> <br> Cost of the parcel is in Excess of R6000, and my request is for someone at Fedex to take responsibility for the delivery of it.<br>