Non delivery

For the ridiculous fees paid to TNT for admin fees the service is beyond pathetic. My consignment invoice for VAT and customs was emailed to us on 1/10/2017, paid the same day and proof of payment sent to Marie Moloyi. I call today to request why delivery was not taken place yet and was told that they still awaiting payment. This sort of service to business is terrible and costs us money. Be warned not to use TNT for packages if you a business or if you need your items timeously. I was on the phone to them while typing this email and was informed by Daphne that she had spoken to Marie who did communicate that payment was made and does not know why the warehouse never sent out the package. They say they will try and arrange delivery today. I am in a regional area 3 hours out of Johannesburg and highly doubt that will happen.