LC
Lucille C
1 reviews | Active since Jun 2013
14 Apr 2016, 12:51
Non Collection of Goods
On the 29th March I requested a return on a Spree purchase & received an sms the same day confirming collection by FedEx. Since that day to date I have phoned Spree 5 times, FedEx twice plus have emailed about 4 or 5 complaints, each time being apologised to & being given a different collection date. Yesterday they rocked up at the wrong time & address that was given. Needless to say I'm still waiting for collection or at least someone to contact me. This service is shocking not to mention frustrating & unproffessional
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Fedex Express's replyOfficial
14 Apr 2016, 13:45Hello L****croft,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply14 Apr 2016, 13:45
Official
Hello L****croft,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge