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KF
Kevin F

1 reviews | Active since Mar 2009

03 Jan 2023, 15:35

Nobody works at Fedex

Enough is now enough! So far, I have made 7 phone calls to Fedex regarding this parcel, and have not once been contacted by anyone - neither by phone nor email. Every single person I've spoken to says someone will contact me....yes, we're still waiting. Tracking Number *** I have sent 2 commercial invoices for this parcel - a consolidated one and an itemized one. The shipper confirmed with me that the consolidated invoice had an error on it, but that the latest itemized invoice is correct, so what is the hold up? it was sent to *** as I was advised. Every time I call, I tell the person, the itemised invoice has been emailed, but still it does not get updated on the system. How many more times must I phone or get someone to contact me and get this parcel finalized so it can be delivered?

0
Replies (2)
Fedex Express
Fedex Express's reply03 Jan 2023, 15:37
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
 Lunga Khoza
KF
Kevin F's update06 Jan 2023, 09:40
Reviewer Update
To date, STILL no contact from anyone regarding this parcel. Only an automated email requesting payment of VAT and import charges, which have been paid but were only updated this morning when payment was done yesterday on your supposed "OZOW instant payment". This morning is my 8th phone call, only to be told the delivery drivers have all left. So that is what paying R6006.71 to have this parcel delivered, buys you!
Zero communication and a laid-back, lazy, couldn't-care-less way of doing what you are paid to do and should be doing - delivering parcels!
Amarex has delivered 2 parcels from the same destination and the same shipper already - all 3 left for SA the same day, but FedEx has just proved to me that they must be completely avoided in the future.
When am I getting my delivery? Monday the 9th is NOT acceptable!