Hellopeter
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KM
Katlego M

1 reviews | Active since Oct 2016

29 Oct 2017, 23:58

No updates, custom delay for 2 weeks

I bought the hair using alibaba and my supplier decided to use FedEx, the hair got in South Africa within 3 days. Ever since then the status of my order says customs delay. Fedex people are not helpful at all, they asked for ID, invoice and proof of payment, then told me I have to pay R500 penalty for customs. I asked them to advise me of when the money is needed and the method of payment and its been a week without hearing from them. Right now I am frustrated because I don't even know what is going on with my parcel. Please take your customer's serious, I believe this is the first and last time I use FedEx.

0
Replies (3)
Fedex Express
Fedex Express's reply30 Oct 2017, 09:26
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Peter Van Rensburg

Best regards,

KM
Katlego M's update09 Nov 2017, 02:52
Reviewer Update
Hi, I still haven't received help regarding this matter. No one from FedEx got back to me, I still don't have my parcel. I tracked again using your site and it said it was in transit but when I asked Wilma she said the parcel is still at customs and was not released. Why then do you confuse me. Please look into this.
Fedex Express
Fedex Express's reply09 Nov 2017, 08:52
Official

Good morning Katlego,

We have received a message from you from your Hello Peter review posted on 29 October 2017. We have sent two emails to your address listed on Hello Peter but it seems you may not have received them. Could you kindly advise your tracking number in order for me to assist in this regard?

Regards,

Tamryn Collinge

Best regards,