1 reviews | Active since May 2016
<p>I ahve been waiting for a parcel since last week, I got an customs invoice on Thurdsday, and asked if that is the final amount payable, I was told to wait for the final invoice to pay, which only arrived 2 days after.</p> <p>I paid the invoive and was hoping the parcel would be released.</p> <p>When I was trying to track the parcel, it gave no updates</p> <p>The 19th November</p> <p>Recovery Action was underway</p> <p>Then Arrived anf TNT</p> <p>Then Received at TNT</p> <p>21 November</p> <p>Arrived in Durban</p> <p>Arrived back in JHB</p> <p>and</p> <p>22 November 2016 7:31 AM<br />Delivery Issue Resolved. Delivery At 1st Opportunity</p> <p>When I enquired about that, I was told that it is held in customs and they require a packing list</p> <p>Oh hell, I never received thatemail, which I demand to see, and all of a sudden, because I enquired this is the status</p> <p>22 November 2016 5:12 PM<br />Awaiting Clearance Instructions From Receiver</p> <p>Who is not telling the truth here,? Is it at customs or where is my parcel, I have paid my duties.</p> <p>Scanning takes place once the shipment is at your facility, not at customs.</p> <p> </p> <p>I would like Answers and soon</p> <p> </p>
Dear Karl
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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Best regards,
Dear Karl
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
***
Best regards,
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