NO TELEPHONE NUMBER OR EMAIL TO CONTACT FOR CUSTOMER SUPPORT

Item: Fedex Express
Rating: 1
Author: Igshaan S

A manufacturer shipped some goods to me from China using Fedex. I paid the customs duties and VAT and after I received delivery, I needed a tax invoice and customs support documents as proof for my bank. I need to contact Fedex to request SAD500, edit notification and customs worksheet for my shipment. To my surprise, there is no way to reach them. The emails I received from them are all no-reply emails. I checked on their website for customer support number and I called it many times. It says the number is no longer in service. How can Fedex South Africa have no telephone number or email adress for customers to contact them. This is really pathetic service. My bank is insisting in present them proof of delivery for forex transaction and I did not receive any documents with my delivery. I have no idea on how to contact FedEx now.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

06 Jul 2023, 14:42

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh

Fedex Express's reply06 Jul 2023, 14:42

Official

Igshaan S's updateReviewer Update

11 Jul 2023, 15:56

I recieved an email from DHL when I complained on hello peter. But I am still waiting for my tax invoice and customs documents. Why do I have to struggle to obtain a tax invoice for my business. I do not understand why it was not delivered with my goods. The service is truly unbelievably bad.

Igshaan S's update11 Jul 2023, 15:56

Reviewer Update