GM
Gerhardus M
1 reviews | Active since Mar 2015
15 Aug 2025, 13:52
No support service
Fedex provides no way any more of contacting them to query import duties. They simply charge what they would like. You can pay that or loose your package. No phone number. No email address. Only a virtual assistent that can't help.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
15 Aug 2025, 15:24Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply15 Aug 2025, 15:24
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's replyOfficial
18 Aug 2025, 10:29Dear Gerhardus,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply18 Aug 2025, 10:29
Official
Dear Gerhardus,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
GM
Gerhardus M's updateReviewer Update
18 Aug 2025, 19:11Dear resolution desk. you cannot be my primary point of contact at FedEx as you don't have a telephone number, no way of lodging a query via you website and no email adress. It means no resolution.
I paid the duties without supporting documents or response as SARS imposes a R5000 fine after 5 days. After 3 (!) days I got a the required documents that I wanted in the first place. Note that FedEx did not even issue a receipt for the moneys paid. A blank (!) email with their branding coming from yet another noreply mailbox.
Fedex is definitely avoiding any contact with any clients.
I paid the duties without supporting documents or response as SARS imposes a R5000 fine after 5 days. After 3 (!) days I got a the required documents that I wanted in the first place. Note that FedEx did not even issue a receipt for the moneys paid. A blank (!) email with their branding coming from yet another noreply mailbox.
Fedex is definitely avoiding any contact with any clients.
GM
Gerhardus M's update18 Aug 2025, 19:11
Reviewer Update
Dear resolution desk. you cannot be my primary point of contact at FedEx as you don't have a telephone number, no way of lodging a query via you website and no email adress. It means no resolution.
I paid the duties without supporting documents or response as SARS imposes a R5000 fine after 5 days. After 3 (!) days I got a the required documents that I wanted in the first place. Note that FedEx did not even issue a receipt for the moneys paid. A blank (!) email with their branding coming from yet another noreply mailbox.
Fedex is definitely avoiding any contact with any clients.
I paid the duties without supporting documents or response as SARS imposes a R5000 fine after 5 days. After 3 (!) days I got a the required documents that I wanted in the first place. Note that FedEx did not even issue a receipt for the moneys paid. A blank (!) email with their branding coming from yet another noreply mailbox.
Fedex is definitely avoiding any contact with any clients.
GM
Gerhardus M's updateReviewer Update
21 Aug 2025, 08:29Kindly give the web page on which your contact number is publically available. I would far rather have contacted you it that had been possible.
GM
Gerhardus M's update21 Aug 2025, 08:29
Reviewer Update
Kindly give the web page on which your contact number is publically available. I would far rather have contacted you it that had been possible.